FAQs

Postage and packaging (P&P) is applied on a per order basis and is automatically calculated based on the type of product you are ordering. A charge of £4.95 P&P is applied for plant and hardware orders and a charge of £2.45 is applied for seed orders. Orders that contain seed and plants/hardware will be charged £7.35. Items marked with a lorry symbol, are usually heavy or bulky and require specialist carriers, these have a single £12.95 carriage charge per order no matter how many items are ordered in this category. UK mainland only.

You can access free standard delivery when you spend over £39.

We regret that we cannot delay the despatching of your plants to accommodate holidays etc. However, if you think you might be away from home when your plants are due for despatch, please advise us at least 3 weeks beforehand and we can arrange for your order to be sent to a relative or friend/neighbour. We cannot be held responsible for non-collected items from the post office.

We regret that we can no longer supply any products, including plants, to Northern Ireland. This is due to the imposition of non-tariff, phytosanitary checks and procedures now required by law as a result of Brexit.

We will monitor the situation closely and fingers crossed, we might be able to supply you with plants again in the future. We apologise for this inconvenience and hope that you understand that this is due to circumstances beyond our control.

For orders to United Kingdom addresses the latest despatch dates are listed alongside each product.

We cannot send non-seed items such as plants, potatoes, fruit, onions, sundries or other items out of the United Kingdom

Prices

Prices include VAT where applicable. We reserve the right to revise any prices in the event of unforeseen circumstances or a change in the VAT rate. The pricing and availability information is subject to change without notice.

Conditions of sale

Our plants are intended for use by private gardeners, not for commercial use. Pictures and descriptions are for your guidance and are given in good faith as a fair representation ; please remember that environmental factors can affect plant growth.

We can accept no liability beyond replacing or refunding to the value of defective plants.

Special offer codes

All offer codes and discounts may only be used once. Any offer codes or discounts may not be used in conjunction with any other money off voucher or offer.

Payment policy

All goods must be paid for at time of ordering. Payments made by debit or credit card are debited at time of ordering.

Yes, our website fully encrypts your personal details using industry-standard SSL technology (look for the 'golden padlock' in your browser as you checkout).

The security number verifies that you are in possession of the credit or debit card at the point of placing your order. The security number has been implemented as another layer of protection against fraud. When is a security number needed? Your security number is needed online or by phone, or anywhere that your identity can’t be verified. Where can I find the security number? You can find the 3 digit security number on the back of your card, usually within or next to the security strip.

All goods must be paid for at time of ordering. Payments made by debit or credit card are debited at time of ordering.

All of us at Johnsons genuinely care for our customers and insist that the quality of all our plants and level of customer service are of the highest standards - we want you to enjoy shopping with us. However, we are only human and very occasionally things do go wrong, but please rest assured, we will always do our very best to put things right. Should you be dissatisfied for any reason, please let us know within 7 days and we will gladly send you a replacement (where possible) or refund the purchase price in full. We will just ask you to provide feedback – this is so valuable to us so we can improve the service we provide.

We are only human and very occasionally things do go wrong, but please rest assured, we will always do our very best to put things right. Contact Us via our enquiry form and we will contact you as soon as possible to help put things right.

Outstanding items

Please note that some items may be sent separately. Plant products outstanding on your order may have been advertised with a different despatch date in order to allow us to supply plants which will give you the best results once planted. Unfortunately, at times these dates may change or vary due to weather or growing conditions and, in these instances, we ask that you bear with us and permit for some flexibility around these dates. Our aim is always to supply your plants at the optimum time for planting and in the best possible condition.

What are last order dates?

Where possible, we try to give a last order date for ever product both online and in the catalogue. These should be used as a guide and are included to ensure that our customers are not let down by a product we can no longer supply. Product will be supplied while viable and while in the optimum condition for planting on.

The contents of this site are for general information and not to provide advice. While we take reasonable care to ensure that the contents of the site are accurate and up to date, it does not accept any liability for any information which may not be accurate. Products are intended for home gardeners and not for commercial production. We also reserve the right to change data, references and product specifications at any time. The pricing and availability information is subject to change without notice.

All content on this and related sites run by Johnsons is subject to copyright and reproduction, distribution, or other transmission is strictly forbidden. Complete pages can, however, be printed for personal use.

The EU has introduced legislation relating to recycling "Waste Electrical and Electronic Equipment" ("WEEE"). Currently, most WEEE is disposed of with general domestic waste and is land filled. Separate collection allows WEEE to be recycled; this saves energy and resources and avoids hazardous materials from WEEE going to landfill. On new items of electronic equipment which you buy you will see the symbol:

This symbol means that you should not dispose of this product in your dustbin with your mixed domestic waste. You should dispose of this product separately.

Under these regulations we are obliged to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new electrical or electronic product from us. Such items can be returned to us (carriage paid by the customer) at our normal address, within 28 days of purchasing the new item. Please mark these items "WEEE return". We will then ensure proper environmental disposal. In helping to separately collect WEEE you will ensure that recycling, as required by the WEEE Directive, takes place and the amount of WEEE being land filled is reduced thereby helping to improve the environment.

Company Registration No. 01384510 - VAT No GB 360 9799 52 Registered Address Unit 8, St Leger Drive, Newmarket, Suffolk CB8 7DT